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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mike Tobias

August 15, 2025

5  out of  5
rating by Mike Tobias
"Good customer service skills"
We responded:
"Thank you, Mike, for your feedback! We're glad to hear that our customer service skills met your expectations. If there's anything else we can do for you, just let us know."
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Shannon Welch

August 7, 2025

5  out of  5
rating by Shannon Welch
"Billie d Murphy great agent, made buying insurance fun an easy, highly recommend calling her for your insurance"
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Ethan Williams

July 31, 2025

5  out of  5
rating by Ethan Williams
"My experience with State Farm Insurance has been excellent. At every stage, their staff has been exceedingly cordial and supportive. Their customer service always made me feel taken care of and good in answering any questions I had regarding my policy. Their cost is one thing I truly like; it's very competitive, and I feel like I'm getting good coverage without going over budget. I highly suggest State Farm to anyone searching for a trustworthy, helpful, and reasonably priced insurance company."
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Gabrielle Mendieta

July 23, 2025

5  out of  5
rating by Gabrielle Mendieta
"State Farm Insurance in Loxley Alabama has a particular agent that is outstanding! Her name is Billie Murphy and believe me…if you want someone that is down to earth and easy to talk to and will help you understand the differences in insurance…you NEED Billie! I’ve had insurance with them for almost 3 years now and I keep it with them because of her! She is always polite, kind and very professional and easy going. I will continue to do business with State Farm. Thanks again Billie! You are awesome ma’am! Pleased customer, Gabrielle Pittman"
We responded:
"Thank you for your business! We work hard to make sure everyone knows about all of the great discounts we offer! I’m happy to hear that Billie was able to get you set up. ❤️"
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Brad Yellock

July 19, 2025

5  out of  5
rating by Brad Yellock
"After moving to Florida from Alabama, we were caught in a frustrating situation—our previous insurance provider had to drop our coverage due to the move, and we were scrambling to get new car insurance. We spoke with countless agents in the Pensacola area, but no one seemed able (or willing) to make the process smooth or easy—until we found Billie Dee Murphy. Billie was a breath of fresh air. She immediately understood our needs, worked quickly and efficiently, and made the entire process incredibly easy. Within no time, she had us fully set up with the right coverage and peace of mind. She was professional, knowledgeable, and genuinely helpful in a way that stood out from the rest. We can’t recommend Billie enough—if you’re looking for a dependable insurance agent who truly takes care of her clients, she’s the one to call."
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Foloña Huds

July 16, 2025

5  out of  5
rating by Foloña Huds
"Miss Billie is very patient and is willing to take the time for you and your family's needs. She truly does care about making sure the insurance is right and a good fit for you. Thank You!"
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Danielle Thomas

July 12, 2025

5  out of  5
rating by Danielle Thomas
"Everyone I speak to is always very helpful and friendly."
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Gino Tran

July 8, 2025

1  out of  5
rating by Gino Tran
"Beware. Choose another tje must terrible agent you could find especially the Owner manager also and employees"
We responded:
"We have no record of any interaction or business with a person by the name of Gino Tran. We also note that you have left 11 reviews on varies businesses and 10 of them are one star reviews. We strive to provide excellent service to all our customers and take feedback seriously. However, this review does not appear to be based on any actual experience with our company. "
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Macey Robinson

July 3, 2025

5  out of  5
rating by Macey Robinson
"Having Ashleigh and her team for insurance is amazing. They always answer the phone and get back to me in a timely manner. Five stars ⭐️ for communication, professionalism, and proficiency!"
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Kelly N

June 27, 2025

5  out of  5
rating by Kelly N
"Sadie was the most helpful person I’ve ever dealt with in 5 years. Highly Recommend"
We responded:
"We love to hear it Kelly! Thank you for trusting us with your insurance needs. 🥰"
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Esther Davis

June 19, 2025

5  out of  5
rating by Esther Davis
"I purchased an old 2002 Ford Ranger and felt safer adding roadside assistance to the insurance because of age and unknown history of truck. So glad I did. Broke down on the highway requiring towing services. Filed a claim on my State Farm app and within a couple of hours received a notification that a reimbursement check was ready! Impressive. The process was very simple and uncomplicated which is hard to believe this day and time. Thank you Mooney Agency in Loxley AL for the work you do!!"
We responded:
"Thank you for trusting us with your auto insurance needs and thank you for the amazing review!"
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Nicole Elizabeth Covel Lett

June 19, 2025

5  out of  5
rating by Nicole Elizabeth Covel Lett
"Briana handled my renters insurance yesterday and it went perfectly. She was so sweet and quick, we really appreciate her!!"
We responded:
"She’s amazing! Thank you for your renters insurance business. 🥰"
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Tracy Bailey

June 4, 2025

5  out of  5
rating by Tracy Bailey
"Billie is so helpful, patient, and kind!"
We responded:
"Thank you for your business Tracy! Also, thank you for the referrals! "
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Bollocks4all Morgan

May 30, 2025

5  out of  5
rating by Bollocks4all Morgan
"Billie helped me get a great deal on my car insurance. I’m saving 60% on the same coverage I had with another company. She was a pleasure to talk with and was very helpful and knowledgeable."
We responded:
"Very happy we were able to help you save on your car insurance! Thank you!!"
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Jericca Armstrong

May 16, 2025

5  out of  5
rating by Jericca Armstrong
"Billie was amazing!! Would definitely recommend!"
We responded:
"Thank you for your business!"
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Email Send

May 16, 2025

5  out of  5
rating by Email Send
"I had a great experience with the State Farm employee Ms Briana. Smith. She was very informative and impeccable and intelligent with her job knowledge and was able to get me homeowner Insurance at competitive price. I would definitely recommend her to my peers."
We responded:
"Thank you for your home insurance business! Briana is amazing 🤩 "
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jessica humphrey

May 13, 2025

5  out of  5
rating by jessica humphrey
"Billie Dee is absolutely amazing and patient. She works with you and it doesn't matter how many questions or times she has to review something for you so you understand. She is the greatest and I truly appreciate her..."
We responded:
"Thank you Jessica!"
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danny pickard

May 2, 2025

5  out of  5
rating by danny pickard
"Absolutely wonderful. Very informative speedy and helpful. Highly recommend"
We responded:
"We are happy to serve. Thank you!"
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Sonia Waite

April 26, 2025

5  out of  5
rating by Sonia Waite
"Ashleigh, Mr. Patterman, received your call regarding auto insurance. I listened to the professionalism, you advised him on the different insurance options he could get if he sign up with State Farm. What a relief and a blessing for him as a person, consumer and getting the best insurance quote and policy. I hope your kindness and caring takes you to the top as an Agent. I would recommend you to anyone as an agent. Great Job, And Thank you!"
We responded:
"This means so much. 🥰 thank you!!"
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Craig Moore

March 28, 2025

5  out of  5
rating by Craig Moore
"Great service, highly recommend. Cody is very patient, helpful and communicative. All the other competitors i shopped seemed hurried and or less interested. I changed INS provider after 15 years to State Farm because of Cody's service and attention."
We responded:
"Thank you for your business Craig. I’m happy Cody was able to help you with your insurance needs. "
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Sheila Bourgot

March 25, 2025

5  out of  5
rating by Sheila Bourgot
"Billie is awesome! She called me to let me know about an issue with my current provider & to let me know she had already found me a cheaper rate! Call her for all of your insurance needs! She is the best!"
We responded:
"Thank you for sharing your experience! We’re thrilled Billie could help you with your insurance needs. We appreciate your recommendation and look forward to assisting with your auto, home, or life insurance in the future!"
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Sadie Holloman

March 21, 2025

5  out of  5
rating by Sadie Holloman
"Such a kind and friendly office! They are extremely knowledgeable."
We responded:
"Thank you for letting us help you with your insurance! We appreciate your business! "
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Gardener Earth Guy

March 7, 2025

5  out of  5
rating by Gardener Earth Guy
"The only place to get insurance- THEY CARE- waited on hold for a moment while I had an important call. Local people caring about local people.... Well worth your time for a quote."
We responded:
"Thank you! We appreciate your business. "
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Justin Quinley

February 13, 2025

5  out of  5
rating by Justin Quinley
"Only insurance agency i have ever used that made you feel like they actually care about you and go out of their way to help you and make sure you get taken care of."
We responded:
"We love our customers! Thank you for the review! "
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Vanessa Watts

February 12, 2025

5  out of  5
rating by Vanessa Watts
"Very knowledgeable and helpful"
We responded:
"Thank you for your business Vanessa!"